StrongHealth
StrongHealth

Frequently Asked Questions

Everything you need to know about StrongHealth DPC and how direct primary care works.

Most Common Questions

Do you take insurance?

Short answer: No — and that's what keeps your care simple and affordable.

We don't bill insurance for our services. Instead, you pay a straightforward monthly membership fee that gives you unlimited visits, direct access to Dr. Shah, and transparent care with no copays or surprise bills. You can still use your insurance for labs, imaging, medications, and specialist visits when needed.

How much does it cost?

Our membership is $75/month, which includes:

  • • Unlimited virtual visits
  • • Direct messaging with Dr. Shah
  • • Chronic disease management
  • • Refill coordination, lifestyle counseling, and more
  • • No copays, no deductibles, no hidden fees

There are no long-term contracts, and you can cancel anytime with 30 days' notice.

Can you be my primary care doctor?

Yes. StrongHealth DPC functions as your full-scope primary care provider for everyday medical needs—acute issues, chronic conditions, preventive care, and ongoing follow-up.

We do not appear as your PCP on your insurance card, but clinically, we act as your primary doctor for almost everything you'd normally visit an office for.

Do you see children?

At this time, StrongHealth DPC currently serves adults (18+) through virtual primary care in Florida. Children may be added in the future as the practice expands.

What if I need labs or imaging?

We coordinate everything for you.

  • Labs: You can use your insurance at LabCorp/Quest or pay discounted cash prices.
  • Imaging: We refer you to nearby imaging centers and help you compare prices.
  • In-person exams: If a hands-on exam is needed, we'll guide you to the right local clinic, urgent care, or specialist. Dr. Shah remains your primary point of contact and continues managing your care.

Most medical issues can be fully managed virtually—but when you need in-person care, we help you navigate it smoothly and affordably.

Understanding DPC

What is Direct Primary Care (DPC)?

Direct Primary Care is a membership-based model where you pay a simple monthly fee for unlimited primary care. No insurance billing, no copays—just direct access to your doctor via telehealth.

How can this save me money?

With no copays or surprise bills, you can often skip expensive urgent care visits and reduce your need for high-cost insurance plans. Many patients save money by combining DPC with a low-premium plan for emergencies.

Is this like concierge medicine?

Concierge practices typically bill insurance and charge extra fees. At StrongHealth DPC, your monthly membership covers everything — no hidden charges or paperwork.

What We Treat

Do you see children?

We only see adults aged 18 and up. For pediatric care, we recommend partnering with a local pediatrician or a telehealth service that specializes in children.

What can you treat through virtual primary care?

We treat a comprehensive range of conditions including:

  • • Aches & Pains
  • • Acne
  • • Allergies (Seasonal)
  • • Anxiety/Depression (mild to moderate)
  • • Asthma
  • • Bacterial Infections
  • • Bronchitis
  • • COVID-19
  • • Cold
  • • Constipation
  • • Cough
  • • Diabetes
  • • Ear discomfort
  • • Eye discomfort
  • • Fatigue
  • • Fever
  • • Flu
  • • GERD/Acid Reflux
  • • Gout
  • • Hemorrhoids
  • • Hives/Rashes
  • • Wellness Evaluation
  • • Hypertension
  • • Ingrown Hair/Infection
  • • Kidney Stones
  • • Lab Tests
  • • Lifestyle Improvement
  • • Menopause
  • • Mononucleosis
  • • Muscle discomfort
  • • Nasal/sinus discomfort
  • • Osteoarthritis
  • • Osteoporosis
  • • Routine Refills
  • • Respiratory Infection
  • • Sexual Health
  • • Sore Throat
  • • Stomach Pain
  • • Sunburn
  • • Thyroid Disease
  • • Toenail Fungus
  • • UTI
  • Other: Chronic care, Primary care, Urgent care
What can't you treat with virtual primary care?

Some conditions require in-person care or specialist evaluation. We refer these cases appropriately:

  • • Benign Prostatic Hyperplasia
  • • Breast Cancer Screening
  • • Cardiac Disorders
  • • Colon Cancer Screening
  • • Coronary Artery Disease
  • • DVT
  • • Dental Pain
  • • Dizziness/Imbalance
  • • Neurological Disorders
  • • Rectal Bleeding

When these conditions arise: We'll coordinate your care by connecting you with appropriate specialists in-person while remaining your primary point of contact throughout your treatment.

Access & Communication

Can I reach my doctor outside regular hours?

Absolutely. Members have secure text and messaging access to Dr. Shah even on weekends for urgent questions or quick follow-up needs.

What if I travel or move out of state?

You can still reach out for general support, but we can only provide telehealth visits to patients physically located in Florida, due to state licensing laws.

Privacy & Membership

Will you share my medical records with anyone?

Short answer: No. Your privacy matters to us.

We don't share your information with anyone unless you specifically ask us to or we're required by law. Your care is completely confidential.

Can I cancel my membership?

Short answer: Yes, anytime.

There are no long-term contracts. You can cancel anytime with 30 days' notice.

Pricing & Visits

Do you offer one-time visits?

Yes! You can schedule a single virtual visit for $75. This includes the appointment and 48 hours of follow-up messaging.

Is StrongHealth DPC a replacement for health insurance?

No. We recommend having at least a high-deductible insurance plan for emergencies or services we don’t offer (like hospitalizations or specialists). StrongHealth DPC covers your day-to-day virtual primary care needs.

Services & Support

What if I need labs or imaging?

We can order labs and imaging at affordable self-pay rates through our partner networks. We'll work with you to find the most cost-effective option.

Still Have Questions?

We're here to help. Reach out to our team for personalized answers about your healthcare needs.