Privacy Policy

1. Information We Collect

We may collect and store the following information:

• Name, address, date of birth, phone number, and email address
• Medical history, conditions, medications, allergies, and treatment plans
• Payment information and visit history
• Communication through our telehealth platform (e.g., messages, appointment notes)

2. How We Use Your Information

We use your information to:

• Provide medical care and coordinate treatment
• Schedule and confirm appointments
• Communicate securely through our platform
• Improve the quality of care and ensure patient safety
• Comply with legal obligations

3. How We Share Your Information

We may share your Protected Health Information (PHI):

• With other providers for treatment purposes
• With third-party vendors (e.g., EHR platforms, labs) under Business Associate Agreements
• As required by law (e.g., public health reporting, court orders)
• With your explicit consent

4. Your Rights

You have the right to:

• Request a copy of your medical records
• Request corrections to inaccurate information
• Request a restriction on certain uses or disclosures
• Request confidential communication methods (e.g., phone vs. email)
• File a complaint if you believe your rights have been violated

5. Data Protection

We implement administrative, technical, and physical safeguards to protect your health data, including:

• Encrypted communication and data storage
• Role-based access controls
• Secure password policies
• Regular security audits

6. Telehealth-Specific Privacy

Telehealth sessions are conducted through HIPAA-compliant platforms. We do not record visits unless explicitly authorized by you.

7. Updates to This Policy

We may update this policy from time to time. Updates will be posted on our website and take effect immediately.